Frequently Asked Questions
We love keeping our customers happy! That's why we pride ourselves on making the world's best zero sugar chocolate. Below are the answers to our most commonly asked questions.
Why isn't SkinnyMe Chocolate at my local grocery store?
Sometimes it takes a little time for the grocery stores to understand how important it is to give consumers "better for you" products and confectionery items. Just remember some of your classic beloved candy bars contain a whopping 36 grams of sugar in one bar. According to The American Heart Association they recommend men should consume no more than 36 grams of added sugar per day, and women shouldn't have more than 25 grams daily.
In every new retailer and grocer the managers have been impressed with the sales of SkinnyMe Chocolate with repeat customers so we will eventually be in your local grocer but If you’d like to help us get into your local store faster, and even receive 2 free orders of SkinnyMe Chocolate you can follow these simple steps: Fill out your store request form, bring it to your local store manager, grab a quick selfie with the store manager, send us your selfie to (email@example.com) and we'll gladly send you some zero sugar treats for being one of our loyal fans.
Why did you decide to create a zero sugar chocolate?
We saw a need for zero sugar chocolates long before SkinnyMe Chocolate was founded. With a market saturated in toxic processed sugar confections and inferior sugar free chocolates (filled with bad ingredients like Maltitol), we knew we had to start from the ground up.
We started by first finding the best tasting chocolate we could source and had our manufacture remove the sugar. Then we tried sweetening with different naturally derived sweeteners until we settled on our primary sweetener Stevia. From that point in 2014, we made our first bold dark zero sugar chocolate square and the reaction from our customers was overwhelming. Fast forward to today with thousands of positive reviews and happy customers requesting more, we’ve been able to expand our line with new and delicious zero sugar flavors of bars, squares, baking melts and peanut butter cups. (And hot cocoa coming soon!)
How long does it take to make a new chocolate flavor?
New zero sugar chocolate flavors and products take time to perfect. As much as we’d like to launch new flavors every week, we know that the quality and excellence you expect from SkinnyMe Chocolate is important to you – and to us! We spend months working on new flavors (often suggestions from customers) and we don’t release them until we know that flavor will 100% impress you and keep you coming back for more. Peanut Butter Cups we experimented with for almost 6 months until we were satisfied they were absolute perfection!
Is it true you had to move to a new facility to keep up with demand?
Much to our excitement, the demand for SkinnyMe Chocolates exploded as soon as our webpage launched. We underestimated the consumer response for a great tasting, zero sugar chocolate and our first factory couldn’t keep up with all of the orders! At the same time, we were creating and launching new zero sugar flavors and product lines that we wanted our customers to experience - so we had to go bigger. We’ve now moved to a new state of the art manufacturing facility which has helped us fulfill all our customer orders and expand globally!
Do you sell SkinnyMe Chocolate outside the USA?
Yes, we are currently in retail locations across the globe and continuing to look for ways to expand our reach and spread the word of our delicious, zero sugar SkinnyMe Chocolates. However, at this time we’re only able to ship online direct to customers within the 48 continental states. Be sure to check back regularly for updates as we expand!
Do you have a wholesale and retail program?
We do! If you’re interested in carrying SkinnyMe Chocolates at your store or buying wholesale, please visit our Wholesale page and fill out the SkinnyMe Retailer form. One of our sales team members will reach out to you and help you get started. We look forward to hearing from you!
Are all your SkinnyMe Chocolate products zero sugar?
Yes, all of the SkinnyMe Chocolate product line up are crafted with zero sugar per serving. We spend months testing and retesting each of our chocolates until we found the perfect recipe that tastes amazing without sugar. Not only do our customers love our products, but we also receive rave reviews from our independent panel of chiefs and culinary enthusiasts who fell in love with our chocolates from day one - most didn't even notice the difference from other high end, sugar filled chocolate brands!
What's the difference between zero sugar, sugar free and no sugar added?
Big difference. "No sugar added" means just that - they didn't add any additional sugar to their products. But some products can have as much sugar as a donut while still being labeled "no sugar added!" It's sometimes used as a tricky marketing tactic. "Sugar free" and "Zero Sugar" mean exactly that - ZERO sugar. When you pick up a product on a shelf be sure to read the nutrition panel to see just how much sugar it contains per serving - especially those labeled "No Sugar Added." Anything other than "0 grams" of sugar isn't without sugar!
Is cane sugar better for you than white sugar?
Cane sugar is often marketed as a "clean ingredient" and as a healthy alternative to regular sugar, however there's no real difference between them. In fact, both are identical in terms of chemical composition and made up of sucrose, a molecule formed by units of simple sugars, such as glucose and fructose. Cane sugar has the same harmful properties as processed white sugar.
Is sugar considered a clean label ingredient?
At present there are no defined regulations exist that brands must meet in order to claim a clean label product. Anyone can claim clean label, so certain brands have used the term fairly loosely to push their marketing agenda.
At its most basic level, clean label refers to food products that have fewer ingredients, and simpler ingredients at that. It means moving away from highly processed ingredients and toward ingredients from natural sources.
Any type of sugar i.e. "Organic Sugar or Cane Sugar" from a nutritional standpoint is still sugar and most food chemists would not consider it a clean label ingredient. But the health halo created by the clean label movement can still entice consumers into buying a product that is loaded with processed sugar extolling its benefit as "better for you".
Consumption of added sugars is one of the worst and potentially most damaging ingredients in the Western diet. In many studies excessive sugar has shown it may contribute to an increased risk of serious health conditions.
Do you use the sugar substitute Maltitol in your chocolate?
No, SkinnyMe Chocolates do not contain any maltitol. We spent a great deal of time perfecting our formulations so that they not only contained zero sugar but also no maltitol. If you've tried other maltitol sweetened chocolate products and had to dash to the bathroom you understand why we never use maltitol in any SkinnyMe Chocolate products. Some other manufacturers opt to use maltitol since it has a similar chemical composition as sugar and it's a cheaper ingredient. However, it can cause stomach and abdominal pain (and other uncomfortable side effects). Instead we choose to use sweeteners from natural derived sources stevia and erythitol to craft SkinnyMe Zero Sugar Chocolate.
Do you use any sucralose or aspartame in your chocolate?
No, we were very conscious from day one not to use any chemical sweeteners. Both of these sweeteners are troubling and may have negative side effects. Sucralose is a chlorinated sucrose derivative. This means it's derived from sugar and contains chlorine. Aspartame may also have some troubling side effects as well, after all almost immediately upon consuming aspartame, it breaks down into three chemical compounds: phenylalanine, aspartic acid and methanol. Instead we choose to use sweeteners from natural derived sources stevia and erythitol to craft SkinnyMe Zero Sugar Chocolate.
Is SkinnyMe Chocolate gluten free?
Yes, SkinnyMe Chocolate is gluten free! Not only did we spend a great deal of time selecting the best ingredients but we also made sure they were also gluten free. We want everyone to enjoy SkinnyMe Chocolate, even if they're on a special diet!
Are SkinnyMe Chocolates Keto Friendly?
Yes! Our chocolates range from 0g – 2g net carbs in each serving. Our goal so to create delicious zero sugar options, while keeping the net carbohydrate count as low as possible while still maintaining the highest quality ingredients.
Net Carbs are calculated by taking the (Total Carbs – Dietary Fiber – Sugar Alcohols = Net Carbs).
Why does SkinnyMe Chocolate taste so delicious?
Consumers are always amazed and delighted when they realize that SkinnyMe Chocolate not only taste amazing but that our chocolate flavor profile is as good or better than the larger brands processed sugar confections. We created a unique formula that took months of testing and retesting until we had the perfect taste and creamy texture we knew our customers would love. It's why we like to call our chocolate "The World's Best Zero Sugar Chocolate."
Where do I find the nutritional facts for SkinnyMe Chocolate?
Each of our SkinnyMe Chocolate products has the nutrition facts listed in two places on their product page. Once in the images at the top of the page and again at the bottom of the page. We want all our customers to be fully aware of the ingredients we use and will never hide them as other companies might try with their nutrition facts.
Exchanges and Returns
Does SkinnyMe Chocolate offer a flavor guarantee?
We are so confident that you’ll love our sugar free SkinnyMe Chocolates that we offer each of our customers a 100% flavor guarantee. If for any reason you don’t think SkinnyMe Chocolates matches up to other sugar filled products you find on store shelves, please contact our Customer Service department and let us know.
We love your input. Please send us any questions, comments, suggestions or flavors you’d love to try. Our goal is to make SkinnyMe Chocolates the first choice for gourmet premium chocolate.
Do you have a refund and return Policy?
Absolutely. If you have any problem or issue with your SkinnyMe Chocolates order, please contact our Customer Service department by calling us at 1-855-354-6917 or simply emailing us firstname.lastname@example.org and one of our agents will be quick to help you. You can also visit our Return Policy page for more information.
Does SkinnyMe offer discounts or promotions?
Yes! Be sure to subscribe to our social media and weekly emails to stay up-to-date and receive exclusive information about promotions, discounts, and even enter giveaways!
Do you offer programs for Influencers, Bloggers or Ambassadors?
We do! Please head over to our Ambassador page and fill out the quick application to hear about some of our exclusive collaboration opportunities. We look forward to hearing from you!
Why should I subscribe to SkinnyMe deliveries?
Being part of our monthly subscriptions is a convenient way to ensure you never run out of your favorite zero sugar SkinnyMe Chocolates! You can change the flavor, delivery timeframes and review your subscription status at any time by signing into your SkinnyMe Account.