Frequently Asked Questions
We want happy customers. That's why were pride ourselves on making the world's best sugar free chocolate. See below for answers to common questions.
Why isn't SkinnyMe Chocolate at my local grocery store?
With such demand for our delicious sugar free chocolate, we are trying to get into as many stores as fast as possible. But to help us get into your local store faster go to our "store request form"
You can fill that out and give to your local store manager and if you take a selfie and send to us (email@example.com) we will gladly send you 2 boxes of chocolate for free for being one of our loyal fans.
Why did you decide to manufacture a sugar free chocolate?
We saw a need for sugar free chocolates long before SkinnyMe Chocolate was founded. With a market saturated in toxic processed sugar confections and inferior sugar free chocolates (filled with bad ingredients like Maltitol), we knew we had to start from the ground up.
We started by first finding the best tasting Belgian chocolate we could source and had our manufacture remove the sugar. Then we tried sweetening with different natural sweeteners until we settled on Stevia. From that point in 2014, we made one bold dark sugar free chocolate square and the reaction from our customers was overwhelming. Fast forward to today with 4500 positive customer reviews along with bars, squares and truffles in over 25 different flavors.
How long does it take to make a new chocolate flavor?
New sugar free flavors and products take time to perfect. As much as we’d like to launch new flavors every week, we know that the quality and excellence you expect from SkinnyMe Chocolates is important to you – and to us! We spend months working on new flavors (often suggestions from fans) and we don’t release them until we know that flavor will 100% impress you and keep you coming back for more. We experimented with our Peanut Butter Truffles for almost 11 months until we were satisfied they were absolutely delicious.
Is it true you had to move to a new facility to keep up with demand?
Much to our excitement, the demand for SkinnyMe Chocolates exploded as soon as our webpage launched. We underestimated the consumer response for a great tasting, sugar free chocolate and our first factory couldn’t keep up with all of the orders! At the same time we were creating new sugar free flavors and product lines that we wanted our customers to experience - so we had to go bigger. We’ve now moved to a new state of the art manufacturing facility which has helped us fulfill all our customer orders and expand nationwide into your local grocery stores!
Do you sell SkinnyMe Chocolate outside the USA?
We’re currently looking for ways to expand our reach and spread the word of our delicious, sugar free SkinnyMe Chocolates. However, at this time we’re only carried in stores and able to ship within the 48 continental states. Be sure to check back regularly for updates as we expand.
Do you have a wholesale and retail program?
We do! If you’re interested in carrying SkinnyMe Chocolates at your store or buying wholesale, please visit our Wholesale page and fill out the SkinnyMe Retailer form. One of our sales team members will reach out to you and help you get started. We look forward to hearing from you.
Are all your SkinnyMe Chocolate sugar free?
Yes, all of SkinnyMe Chocolate products are sugar free. We spend months testing and retesting each of our chocolates until we find the perfect recipe that tastes amazing without sugar. Not only do our customers love our products, but we also receive rave reviews from our independent panel of chefs and culinary enthusiasts who fell in love with our chocolates from day one - most didn’t even notice the difference from other high end, sugar filled chocolates!
What's the difference between sugar free and no sugar added?
Big difference. “No sugar added” means just that, they didn’t add any additional sugar to their products – but some products can still have as much sugar as a donut labeled this way. Its a tricky marketing tactic from some companies. “Sugar free” means exactly that – ZERO sugar. When you pick up a product on a shelf be sure to read the nutrition panel to see just how much sugar it contains per serving – especially those labeled “No Sugar Added”. Anything other than “0 grams” isn’t sugar free!
Do you use the sugar substitute Maltitol in your chocolate?
No, SkinnyMe Chocolates do not contain any Maltitol. We spent a great deal of time perfecting our formulations so that they not only contained zero sugar but also no maltitol. If you’ve tried other Maltitol sweetened chocolate products and had to dash to the bathroom you understand why we never use maltitol in any SkinnyMe Chocolate products. Some other manufacturers opt to use Maltitol since it has a similar chemical composition as sugar and it’s a cheaper ingredient, however, it can cause stomach and abdominal pain (and other uncomfortable side effects). Instead, we use Stevia, which not only makes our chocolates to taste amazing, it's a natural plant extract.
Are SkinnyMe Chocolate gluten free?
SkinnyMe Chocolates are gluten free! Not only did we spend a great deal of time selecting the finest sugar free ingredients, we also made sure they were also gluten free. We want everyone to experience SkinnyMe Chocolates, even if they’re on a special diet!
Why does SkinnyMe Chocolate taste so delicious?
Consumers are always utterly amazed and delighted when they realize that SkinnyMe Chocolates not only taste amazing, they taste better than typical processed sugar (and other sugar free) confections. We have a formula that took us months and months to get perfect and that's why its virtually impossible to try and replicate SkinnyMe. Its why we like to call it "The World's Best Sugar Free Chocolate".
Where do I find the nutritional facts for SkinnyMe Chocolate?
Each of our SkinnyMe Chocolate products has the nutrition facts listed in two places on their product page. Once in the images at the top of the page and again at the bottom of the page. We want all our customers to be fully aware of the ingredients we use and will never hide them as other companies might try with their nutrition facts.
Exchanges and Returns
Does SkinnyMe Chocolate offer a flavor guarantee?
We are so confident that you’ll love our sugar free SkinnyMe Chocolates that we offer each of our customers a 100% flavor guarantee. If for any reason you don’t think SkinnyMe Chocolates matches up to other sugar filled products you find on store shelves, please contact our Customer Service department and let us know.
We love your input. Please send us any questions, comments, suggestions or flavors you’d love to try. Our goal is to make SkinnyMe Chocolates the first choice for gourmet premium chocolate.
Do you have a refund and return Policy?
Absolutely. If you have any problem or issue with your SkinnyMe Chocolates order, please contact our Customer Service department by calling us at 1-855-354-6917 or simply emailing us firstname.lastname@example.org and one of our agents will be quick to help you. You can also visit our Return Policy page for more information.